Customer support jobs are a gift for those who want to work from home or work in their part-time. Alorica is a company that hires people as call agents for providing customer support for some of the top Fortune 500 companies.
In this review of Alorica work from home jobs, we are going to discuss the company, how it works, its requirements, pay rates and etc. Alorica is a great company to work with and this article clears all your queries and doubts.
So, without wasting any time, let’s discuss what’s really matters to get this job!
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What is Alorica At Home?
Alorica, formerly called West At Home, was founded by Andy Lee (also the current CEO) in 1999. Headquartered in Irvine, California, it is a leading provider of business processes and customer satisfaction.
They handle entire customer service lifecycles and also outsource some of the processes to freelancers who wish to work from home. You are going to be one of these freelancers offering Alorica work-from-home services and accessing benefits.
Alorica is a 24/7 call center and many of their clients make use of this feature. They also have the resources to route a customer’s call to your remote location, so that you can fluidly work from home, solving customer queries and providing support.
Here are some of the clients Alorica offers customer service for:
- Toys “R” Us
- Office Depot
- Shop NBC
- H&R Block
- Home Shopping Network
- Sears Home Repair
- Virgin Mobile
What Are Alorica Work From Home Jobs?
The company was previously called West At Home, which was changed to Alorica in 2015. But even though they changed their name, their services remain the same. Loyal, punctual, and prompt.
Anyone who wants to become a call agent and work from home can apply to Alorica. The company has call agents spread all over the world, working from their own homes and from Alorica’s office in Irvine, CA.
They currently have over 5000 active call agents working from home every day!
What Exactly Does Alorica at Home Agents Do?
The Alorica work from home you do as their call agent may vary with the companies they assign you to. The tasks can range from
- Customer service,
- Technical support,
- Online chat, to
- Inbound sales
Your typical day at the job would look something like you answering calls to provide customer support and assistance for various companies. Alorica trains you for these jobs (the training is paid for) and your onboarding can take just a few days.
What is the Pay?
Alorica work from home pay begins at the rate of $14.50 per hour. Depending on the client you’re assigned to, your payment can also be calculated by the minute.
This means you’ll get paid for every minute you talk to a customer. Pay per minute usually ranges between $0.12 and $0.30. Nonetheless, these numbers are not guaranteed.
Besides the pay-per-minute vs pay-per-hour dilemma, check out these points to keep in mind.
- Based on the time you want to give to Alorica work-from-home jobs, they offer you several programs to choose from.
- The different types of payment rates you’ll be eligible to earn in are: per minute, work time, per call, or fixed hourly (guaranteed).
- Every state has a different minimum wage requirement. If by the end of the month, your Alorica work-from-home salary is less than the required minimum wage in your state, the company promises to bridge the gap.
- Working at least 10 hours a week is mandatory. Most people are willing to work more than that, hence filling up the slots in Alorica’s schedule super fast. If you want to be an early bird to fill the hours, you need to keep checking their scheduling regularly.
- The company provides a paid training to all their new recruits before they start working with Alorica.
What are the Alorica Work From Home Job Requirements?
The following are the requirements of Alorica work from home jobs:-
- As a call agent doing customer service, you will speak with customers on the phone or online, via chats.
- You’ll help customers solve their queries, provide valid solutions for their concerns, and resolve complaints.
- You select your own hours of work, which makes the job flexible. But once you pick your own hours, you have to stick to them. The company is very strict about agents taking breaks on their shifts.
- You have to verbally fluent in the language the company requires, speak politely, and never be rude to customers. Alorica will cover these aspects of the job during your training period.
The official website of Alorica at Home specifies these technical requirements to be able to work from home with them. Take a look.
- A compatible computer (PC), meaning no MAC devices.
- Browser support: Internet Explorer version 10.0 and higher.
- 17 inches and higher monitor size of the PC.
- Minimum OS version: Windows Vista or Windows 10.
- 1GB or higher RAM.
- The minimum processor speed should be 1 GHz (1000 MHz) or higher running on a multi-core processor and 1.4 GHz (1400 MHz) on a single-core processor.
- Minimum graphic resolution: 1024 x 768
- Sound card with speakers or headset for training audio. A headset attached to your phone is required while processing calls.
- Internet connections supported: cable, fiber-optic, and DSL (No dial-up, satellite, or 4G wireless connections supported).
How to Apply to Alorica at Home?
The application process is fairly simple. All you need to do is visit the Alorica at Home official website and fill out a form.
You then have to pay for a complete background check (including criminal history), passing which will lead to you being hired as an employee with them! They pay for your initial training and then, start assigning you real clients’ work.
Alorica Work From Home Reviews
Now, let’s take a look at what some previous employees of the company have to say about Alorica work from home jobs.
- Some former employers have said that the company keeps its promise to meet minimum wage even when the call volume is low. On days when calls come flooding in, agents get the real chance to make some serious cash!
- Most former workers have suggested staying away from the HALO project; everything else suited their taste and they confirmed the company’s legitimacy.
- A former (2017) Alorica work from home employee explained that she was “sick and tired of the pushy sales tactics” the agents had to use to make sales.
- Another representative of Alorica at Home pled for a sliver of respect from the company’s management. This employee belongs to Canton, Ohio.
- A current call agent working at Alorica at Home says the job is not weary- it’s actually kind of, fun to work for various clients in a day. The only major downside they faced was booking slots for their schedule. The working hours in the schedule are usually filled so fast, that you don’t get a chance to even try! If someone has to work mandatorily for 10 hours a week, how will they put in that many hours if no slots are available?
- Some say they could not follow the “swim on your own” training process, even though it was paid for.
- Another former agent said she couldn’t get into available hours, even though the company asks for a minimum of 10 per week!
The Pros and Cons of The Job
- They compensate by bridging the gap between your pay and the minimum wage in your state if the former is less than the latter.
- Alorica gives you the freedom to set your own working hours and schedule your day.
- The company requires you to work at least 10 hours a week to get paid.
- Working from home, at the comfort of your own bed, sofa, or just any remote location you please.
- No dress code during work hours; you don’t even have to slide out of those pajamas all day!
- The pay per hour just meets the minimum wage requirement, which means it’s already too low compared to some other places offering the same job.
- You have to constantly check their schedule and book extra hours before anyone else grabs it. Hours are assigned on a first-come-first-serve basis.
- MAC users can’t work for Alorica! The company’s setup is only compatible with Windows systems.
- You have to bear the cost of doing your own background check and criminal history check. Where some companies reimburse this fee if you pass, Alorica doesn’t.
Do I need to pay any upfront fees?
Alorica at Home does not charge you anything to register with them as a call agent. Anyone is free to do that.
But, upon reaching the next step after filling up the initial form, they will ask for a background check that you have to fund on your own.
A standard background check costs around $30-$35; it’s a very common thing to ask from call agents before they join a company.
Do I need to work a set schedule?
You can set your own hours only if you’re lightning fast at booking them as soon as they publish schedules. There are numerous other agents who want the same hours as you do, so acting fast is crucial.
Former call agents claim that the schedule is pretty strict and the company does not grant in-between breaks either.
How does the company pay?
There’s not much information available publicly on how Alorica work from home jobs pay their call agents. It could be weekly, monthly, fortnightly, or even daily (which is highly unlikely).
No information about their mode of payment has been made public either, but it can be safely assumed that Alorica pays the salaries directly into the person’s bank account.
For which countries is this opportunity open?
Alorica work from home jobs are primarily available in most parts of the United States. The company also hires from diverse places like Canada, Mexico, Guatemala, Panama, Bulgaria, and the Philippines.
However, the option of working from home was only available in the United States, the position being Customer service reps (regular and bilingual).
Alorica jobs are legitimate ways to earn at least or beyond the minimum wage as a call agent. You must possess a personal computer, a telephone line, and a pair of good headsets on the job.
We’d say it’s a good career-starter for stay-at-home parents, retirees, students looking for some extra cash, etc.
It pays exactly the minimum wage or just over that amount, which is a pretty serious promise they make. With respect to prompt payment, there’s not a shadow of a doubt about Alorica.
The company also pays for your training before you get started as a fully-fledged customer service representative with them. The only major problem you’re probable to face is fighting for hours on the schedule.
There’s fierce competition with other call agents, regarding who gets the desired hours of work within their packed schedules.
You need to constantly keep an eye on the work schedule to book the hours you want before someone else takes them off your hands. Keep checking several times a day, and hopefully, you’ll be one of the first to grab the most-coveted hours of work!
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