Physical letters are long gone as the 21st century is the era of the internet. And who can now think about living their lives without connecting with friends and colleagues via emails?
Okay, let the communication part aside! But, can you believe us if we tell you that we have reviewed some of the high-paying email support jobs that you can easily do without leaving the comfort of your house? Unbelievable, isn’t it?
Trust us, there are several such legit websites available nowadays where you need to type a few emails each day to earn money. But even after the assurance of legitimacy, most of us are still worried about the payout part. Aren’t you?
Unbelievable it may sound; many companies are there that pay a handsome hourly rate, even better than the market standard in many cases. But yes, it can be pretty tough to correctly identify those websites that are legit and also pay in a timely manner.
And to solve these issues, we have tried and tested hundreds of websites before summing up these top twenty. So without further ado, let’s dive deep!
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Best Work From Home Email Support Jobs
We have only selected those websites that are now paying more than the usual market standards. And we did that just to ensure you fetch the right reward for your efforts. So, let’s start!
1. Live Sales Staff
With the highest growth rate in the USA, Live Sales Staff is truly the best one where you can get high-paying email and chat process jobs. As the company itself tells, it has the “highest quality North American operators” onboard. So without even telling, you must have understood that you need to be top of the line to crack this opportunity.
This company supports all the major ERPs and CRMs including Salesforce and Zendesk. So, if you have previous experience with these, the golden ticket is just a step ahead. But sadly, Live Sales Staff currently hires only independent contractors from the USA.
Besides having great communication skills and native-level English speaking proficiency, you also need to have a good typing skill to get selected.
You can surely do it from your home office if you great internet connectivity and an updated laptop or PC. But yes, you still need to go through a 14-day fully-paid training period after selection.
Although there is no fixed hourly rate, you can surely get around $10/hour. The hourly payout largely varies depending on the project, your skill, and your completion rate. But yes, several independent agents already reported that they are currently earning around $500/month while working for this company.
More than a million people around the globe now trust Buffer to schedule their posts on social media platforms. It currently supports Facebook, Instagram, Twitter, LinkedIn, and other popular platforms. And this company currently has a 93% customer satisfaction rate.
They also achieve a 35% response rate within an hour. But, do you know how? They frequently hire talented people for their email support jobs that they call Happiness Hero and Customer Champion. Although the opportunity is WFH, you will get several additional benefits besides an attractive hourly rate.
All you need is a good computer setup with high-speed internet connectivity to get started. You also need to have great communication skills with a decent typing speed.
After your initial selection, you need to participate in their 45-day training program called Buffer Bootcamp. Keep your eyes on their Journey segment to know about the current openings.
As Site5 itself suggests, it is a “hosting for serious web designers” and passionate bloggers. Besides the traditional web hosting, it now also offers reseller hosting and fully managed VPS services. From round-the-clock recovery backup to full-day support, it also delivers unmatched after-sales support to all its customers.
To deal with its ever-growing clientele, this company is now hiring support agents. Besides the usual email and chat support, you may also have to take a few phone calls.
So, you need customer dealing proficiency with unmatched communication skills to crack the selection process. But once you do it, you can easily fetch around $13 to $15 per hour as a newbie.
This company also wants you to commit at least 15 hours each week before your start. But it is also possible to take it as a full-time opportunity if you want. Although they have frequent openings, you need to be extra alert to grab the deal in the first shot.
4. Paperless Pipeline
In simple words, Paperless Pipeline helps real estate businesses and agencies to go completely paperless. The company designs “better real estate transaction management software” for the profit of its clients. Their unique ecosystem supports more than 3k+ apps including Google Sheet and Quickview.
It is a small group of talented people located in the United States and Canada. They offer top-notch service to their global clients. And with the growing demands, they are also planning to expand the support team to unlock their full potential. It is better if you have tech experience, although it is not necessary.
Right now, they are mainly offering two positions for their remote workers; customer advocate and sales assistant. Your final salary for any full-time or part-time opportunity in this company will vary according to several parameters.
Besides a native-level English proficiency, you also need to have a great typing speed to get selected.
Now revamped as Outplex, Talk2Rep is a reliable place to look for legit email support jobs for a long time. But right now, it is offering both full-time and part-time opportunities for US citizens. With more than 25k certified customer support agents onboard, they have a plan to expand globally in near future.
You should have at least 50 WPM typing speed with absolute accuracy. Besides, you should also have an excellent grip over the English language to ensure seamless communication with clients. The competition is pretty steep as they get more than 2k new joining applications each week. So, you need to be top-notch to crack it.
Academically speaking, you should have a high school degree or equivalent. And technically, an updated computer with a stable Wi-Fi connection will do great. But even after satisfying all these criteria, you need to go through complete background verification before they give you the final approval.
6. Live World
All corporate giants are now battling for their social media spaces as they all want to create a strong brand presence. Live World is one such company that helps corporates to achieve this feat.
And as a part of this company, you mainly need to collect customer feedback, solve their queries, and assure seamless customer support round-the-clock.
As we all know, good communication skill and excellent typing speed is a must for these WFH email support jobs. Besides, you need just an updated PC with high-speed internet connectivity to get started.
Right now, this company is offering mainly two remote vacancies; social media agent and associate creative director freelancer.
You will get a market-standard hourly rate as a freelance worker for Live World. Additionally, you are also entitled to medical, dental, and vision insurances from the company itself. Believe it or not, this company not just allows flexible work hours but also offers 401(k) and stock options.
When we talk about cabs, we talk about Uber; isn’t it? But, do you know what is the real USP of Uber besides its amazing fleet service? It is their unmatched and quick-responding customer service.
And now, you can also become a part of this team to accomplish their email support jobs. But yes, you need to commit at least 40 hours each week as the demand is pretty steep.
You can directly process your application for a “community support representative” through Uber’s joining portal. Once they are interested, they will directly contact you to set up a live or telephonic interview.
After successful completion of your interview, you need to go through a 3-day fully-paid training program to sharpen your skills.
The basic payment is around $10 per hour, although you can fetch much more with incentives. You will also receive several additional benefits including discounts on Uber services, paid vacations, and complete 401(k) benefits. Right now, Uber is accepting applications from all over the world.
If you are a software and app enthusiast, you must have already known this company called GitHub. It is a platform where talented software engineers, coders, and programmers collaborate. You can just call it a social media platform for coders where they share and exchange programming codes.
But yes, this company is also known for its seamless customer care. And now, you can become a part of their team as they are now offering email chat support jobs.
Besides an excellent communicative proficiency, you should also have previous experience handling open-sourced programs. Your selection chance will further increase if you have previous experience in handling tech clients.
Right now, this company is offering many support opportunities including account support and tech support. And in both these positions, you will get a market-standard hourly rate. But the best part; you are entitled to have complete healthcare coverage and paid vacancies from the company itself.
What Siri is for iOS, Clara is for business. It is a virtual employee that works behind the accelerated growth of any business or startup. Any businessman, entrepreneur, and startup mind can set up Clara to their associated email accounts.
And then, Clara will do that rest. It helps to save valuable time with automated responses and impromptu actions.
But what will be your role? This company actually hires human intelligence to fuel its new AI engine. As the company itself says that they believe in “Machine Intelligence. Human Support.”
With the rapid feeding of human-like patterns and behaviors, this company now tries to perfect its AI. And you can also grab this opportunity and start this fully remote email support job.
The selection process is straightforward and takes very minimal time. However, it wants you to stay active between 9 AM to 5 PM PST. They also often offer region-specific jobs to support agents. But to know about those openings, you need to keep an eye on its career segment.
10. Capital Typing
Capital Typing entered the global market with services like transcription, translation, and data entry. However, they are now venturing deep into other business solutions like customer support, administrative support, and tech support. And for that, they now have frequent openings for their chat and email support jobs.
You mainly need to solve the queries of their customers while working. Besides, you may also have to troubleshoot their problems and give impromptu solutions to make the experience seamless.
So, it is better if you have previous experience handling tech clients. The hourly rate will also vary according to your skillset and experience.
This company offers both part-time and full-time opportunities. But yes, you need to check their career page regularly as the demand is fairly steep. Many of their openings also have additional benefits and incentive schemes to ensure the overall wellbeing of their workers.
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As OkCupid itself says, it is the “best dating site on earth” where you can get your partner. It takes just 2 minutes to set up a profile and the joining process is completely free for everyone.
However, it also has a paid profile option that comes with many upgraded benefits like ad-free profile browsing, message filtering, and most importantly, incognito browsing.
Right now, it has more than a million active app installs with more than 7 million messages exchanged each day. And to support that customer base, this company has frequent openings for email support jobs. You mainly need to troubleshoot and solve the queries of the customers. But occasionally, you may also have to take a few phone calls.
This opportunity is completely remote and WFH. So, all you need is stable internet connectivity to get started. However, they prefer people with excellent typing speed with unprecedented accuracy.
Your final hourly rate will vary on several factors including your previous experience and your customer handling qualities.
12. The Yeomen
You might not know this growth management company called The Yeomen. But, you surely know their top three clients; Vimeo, MacRumors, and Bonfirefunds. Yes, this company provides consultation, customer support, and community moderation service to global leaders. They have also launched their complete help desk service for any business hoping for accelerated growth.
When Jim Coe founded this company in 2013, it has a handful of employees. A few years ago, it worked with a small group of 20-22 people. But now, they are rapidly expanding, hence looking for talented email support agents to get onboard. You need to ensure an active community for their clients while working. And to do that, you need to answer questions, engage with users, and solve queries.
Keep an eye on their career page to grab the vacancy as soon as it appears. But yes, you have to cross tough hurdles during the selection procedure. And if you can lock your joining, you will get the best hourly rate for any email support jobs. Incentives and special benefits are also on the line.
Automattic sometimes feels like an alien-sounding tech startup that you might not know. But, who doesn’t know about WordPress, WooCommerce, and Akismet; isn’t it? Yes, this company develops CMS and WordPress plugins. But besides the developers and coders, this company also now offers high-paying email support jobs to talented individuals around the globe.
Customers of this company raise tickets when they face any issue regarding Automattic products. From difficult codes to improper backup, you might have to solve all-kind of customer queries while working.
So, you need to have previous experience in the tech support industry. It is also necessary for you to have sufficient knowledge about WordPress and its plugins.
This company has frequent openings for email and chat support jobs. And you can easily find it on its ‘Work With Us’ segment. Not only a great hourly rate for each of its positions, but this company also offers many additional benefits. You will get parental leaves, wellness support, and paid vacations.
Cashback! A simple word that can give you an instant smile. Whenever you shop anything, you can earn cashback from this amazing platform called Ibotta. And with their revamped look, it is now easier to find region-specific offers and shopping discounts. All you need is to upload your shopping receipt to get the cashback on your account.
Ibotta automatically verifies and pays cashback for each qualified purchase. But with a huge client base and recent tie-ups with eCommerce associates like Amazon and Walmart, it is now in a constant search for enthusiastic people looking for email support jobs.
This company already transferred more than $900 million to its users’ accounts. So, you don’t need to worry about the timely payment.
Although they don’t have fixed freelancing positions, Ibotta frequently has remote job openings for its customer care segment. But, you surely need to be a talisman in the industry to get selected.
The hourly rate is higher than the market standard. Besides, Ibotta also offers other benefits like paid leave and incentives.
Won’t it be amazing if an app or plugin can automatically transfer and store data on your cloud drive once you receive any new email? Yes, Zapier does just that. You can now set up multiple actions in a sequence that they call Zaps through this unique platform. If used in the right manner, this will make your work as joyful and easy as having a waffle on a lazy Sunday afternoon.
Available in 28 countries, this unique app now supports more than 3K Android and iOS apps. And for that, it has recently witnessed a surge in user stats that also requires additional support force. You can make use of this opportunity to join the team as a Customer Champions to earn money.
Including United States, Canada, and the UK, this app now accepts joining applications. But, you do need to have excellent customer handling ability and native-level communication skills in English.
This above-average criterion also comes with its own advantage. You can earn a handsome hourly rate with additional benefits like 14-week parental leave and 2-holiday retreats each year.
We all know TED for bringing inspirational life journeys and motivational success stories to us. It now has around 20 million subscribers to its YouTube channel.
Ted also receives more than a million hits each day to its amazing library, consisting of 3700+ motivational speaks. But with that rapidly growing demand, TED is now in a dire need of customer support expansion.
TED has its own loyal following base that directly interacts with the company itself in a regular manner. And to enable that, it is now welcoming joining applications from around the world.
Headquartered in New York, it frequently offers remote openings for email and chat-support jobs. The customer support specialists of this company also get an industry-standard salary. Besides, it also offers several additional perks.
You can also join the tech team as a support member. It offers a better package, although you need to go through a tough selection process to grab it. You mainly need to flag bugs, report issues, and evaluate the problems of the customers. And for that, TED prefers applicants with previous experience in the tech industry.
Keep the email support jobs aside! Tell me; don’t you think it will be truly amazing if you can make an entire software database without writing a single code? Yes, Knack offers just that. Loaded with thousands of templates, anyone can create a database from scratch. Due to this unique feature, the popularity of this company recently skyrocketed.
So, it is now expanding its support team. You need to guide the customers to use this platform in the right manner to get the best result. And in return, you can fetch an excellent salary.
This company also offers completely paid corporate retreats in exotic locations twice each year. Working for this remote company is a delight in itself as it nurtures consensus-driven culture.
Right now, it accepts applications from the United States only. And yes, you need to have at least 1-year of experience in SaaS products. You also need to have excellent communication skills, customer handling proficiency, and knowledge in HTML/Java to get selected.
18. Sutherland Global
If you talk about business transformation, you talk about Sutherland. It mainly offers B2B processes to global leaders. And to assure a seamless support experience for the clients, it has a talented and efficient team of Chat- Care & Tech Support Specialists. Now the good news; it has current openings in chat and email support jobs.
There are many criteria to fulfill. First, you need to be extremely well-aware of the messaging platforms like FB Messenger, WebChat, and Instagram DM. Second, you should have at least 40 WPM typing speed. Third and most importantly, you need to have impromptu decision-making quality as it mainly deals with white collars in the corporate world.
All the new entrants have to go through a fully paid training program. Right now, you can fetch around $13/hour plus Incentives after joining. And this company also offers additional benefits like 401(k), paid vacations, and flexible work hours.
Although Indeed doesn’t offer its own email chat support jobs, it is undoubtedly the best place to get all the consolidated data about the current openings in this sector. Besides, it now has a dedicated segment for the remote and WFH opportunities.
Since its introduction in 2004, Indeed paved its way to becoming one of the top-rated job listing websites around the world.
You can search for your preferred support job or can browse through different categories. Moreover, you can include keywords like “home-based” and “remote” to further narrow the search. This intelligent engine now also lets you sort the results according to location, salary, and experience needed.
Recently, Indeed introduced a job alert for its customers. You can simply create an alert for any category of your choice for any particular demographic location in a few simple clicks. Once there is an opening, you will get a real-time pop-up notification on your phone.
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TeleTech is among the global leaders of the CX industry. With its 61k+ employees, it currently operates in more than 22 countries around the globe. And the best part, it always has openings for email support jobs and chat-support jobs.
However, they are currently receiving applications for email jobs from nine countries including the United States and Canada.
You can get around $13/hour while working as support staff. However, employees of TTEC reported around $1k performance bonus on top of that. But yes, you need to commit at least 20 hours each week. A single shift continues for about 4 to 6 hours per day.
You need to be at least 18 years old to become eligible for this job. Besides, you should also have at least a GED, high-school diploma, or equivalent. But most importantly, you need to pass the Matchpoint tests to get the final approval. Don’t worry; you can opt for the test after a 60-day gap even if you fail.
Although anyone can do it, email support jobs are well-suited for homemakers, pensioners, and students. If you are looking for flexible work hours, it is also the genre to grab. You can surely take it as a side hustle even if you have your full-time commitment.
You can comfortably work from your home office or on the go. Besides, you will have additional comfort in these email support jobs if you hesitate to talk over the phone.
Most of these companies also offer part-time opportunities if you don’t want to commit the whole day. So, you can now have the complete freedom to choose the opportunity of your preference.
Feel free to drop your queries and leave your suggestions in the comment box below.
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Siva Mahesh is a full-time blogger and personal finance expert featured on US News, Yahoo Finance, Legal Zoom, The Simple Dollar, Databox, Business.com, Business News Daily, and more. He is the owner/founder of Dreamshala, a go-to place for 100,000+ monthly readers to find legit work from home jobs and make money online ideas.