Customer service is one of the booming markets in 2020. Most of the companies now take extra care while dealing with customers to maintain trustworthiness.
Along with one of the best customer support, Concentrix also assures the right kind of understanding between the company and its customers.
Concentrix is one such company that provides excellent customer service and troubleshooting services for its clients from around the globe.
To maintain the best customer support 24/7, this company hires work from home customer support agents. And, here goes the in-depth Concentrix work from home review.
Concentrix Work From Home Jobs Review 2020
All the enthusiastic people that have excellent communication skills can prosper in the customer service sector. Besides, it is also among the very few industries that assure an excellent hourly rate.
You can easily take this job even without leaving the comfort of your house. And now, Concentrix assures the opportunity to talented people in the road of their financial success.
But to start with it, you need to go through the Concentrix work from a home review first and get the confidence.
Headquartered in California, Concentrix is an American company that provides business and customer services to its global clients. It is a subsidiary of the reputed SYNNEX Corporation.
This company delivers IVR, self-service, smartphone support, and customer supports through multiple channels. It assures the complete customer handling service through phone, mail, chat, or even SMS service.
This company recently also started working on a face-to-face integration service.
First of all, you need to have the ability to work in a dynamic team environment. And secondly, you need to have self-management skills to work without any supervision.
There are several other personal as well as technical requirements that you need to abide by strictly.
- You need to have excellent communication skills and quick problem-solving abilities.
- All the customer service representative should have at least 30 words per minute typing speed.
- This company may need you to work on various shifts that include weekends and even public holidays.
- You should at least have GED or high school graduation and one year of experience in the customer service field.
- You need an updated computer, preferably based on a Windows operating system, which can handle multiple software.
- Every customer care agent should have a good microphone with noise cancellation properties.
- You must own a fixed landline phone and high-speed internet connectivity.
- You should have your home-office to assure a noise-free environment.
Besides the requirements that we have already mentioned above, you need to have the ability to understand various kinds of tools and software. Moreover, it would help if you also have the zeal to learn daily.
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Concentrix Work From Home Employee Benefits
There are several benefits to working in this company. You will get legit customer service opportunities and get a better hourly rate than other companies in this same sector. Some of the key benefits that you will have are as follows.
- You need just high school graduation or GED to start this home-based job.
- You can earn an excellent hourly rate besides the opportunity to earn bonuses while working for this company.
- This company has a vast clientele that consists of global leaders. So, you won’t face any shortage of project supply.
- You will never face any payment delay or payment cut as it believes in payment transparency.
Besides these benefits, you’ll also have good exposure in the customer care industry. This company assures proper training before you take even your first call. And, this training can help you to shape your whole career.
Concentrix Hiring Process
Concentrix is a giant in the customer care industry. It now has more than 100k employees, and remote workers combined working in 40 different countries worldwide.
It regularly has vacancies in different countries. You need to check out the dedicated ‘career’ segment of the website to grab the opportunity as soon as it appears in your region.
You can directly apply for the position from that page, although the final selection procedure will involve several interview rounds.
Concentrix Working Process
This company currently offers vacancies in the technical support department. Once you get the joining approval from the company, you need to go through a paid training program that can last up to three weeks.
After the training period, you have to take inbound calls that revolve around solving the customers’ technical issues. You also may need to troubleshoot and give technical solutions to the customers.
Concentrix Work From Home Pay Rates
The final payment will vary broadly on several factors, such as the amount of previous experience you have had in this industry and your communicative skills.
This amount can also vary depending on your demographic condition. However, Concentrix currently pays around $12 per hour on average to its remote customer care experts.
This hourly rate can significantly vary depending on the project you are in. You will also have your chance to earn monthly bonuses depending on your performance and output.
It also offers several other benefits like medical insurance and paid vacation facilities to its workers. But, these benefits too will vary according to the location from where you are working.
How Will You Get Paid With Concentrix?
Concentrix provides monthly compensation to all its employees and remote workers. You will receive the total earning of the current month by the 15th of the following month.
If you start working from April this year, you’ll receive your first payment by the 15th of May. This company currently pays all its workers via direct deposit. So, you need to submit your bank account details during the joining process.
Pros & Cons of Concentrix Remote Jobs
There are several benefits that you can avail of while working for this reputed customer care company. However, it has certain disadvantages, too. Some of the key pros and cons in this Concentrix work from the home review are as follows.
- You can earn as high as $12 per hour, excluding bonuses while working for this company.
- This company assures several other benefits like health insurance and paid vacation.
- It offers complete flexibility of work hours. So, you can take this job either as a full-time or part-time opportunity.
- This company offers regular monthly bonuses depending on your performance.
- You need basic equipment, such as a noise-canceling microphone and a landline connection to start working.
- Every customer care expert in this company should have a minimum of 30 WPM typing speed.
- You need to have excellent previous experience in this industry to get selected.
- You may need to work on weekends and public holidays, depending on your location.
As we have mentioned earlier, Concentrix is one of the leading players in the customer care industry. So, you will get good exposure to the market if you start working for this company.
Besides, the three-week training that it provides will also help you to shape your future in this industry.
Alternate Companies & Jobs
There are now several companies available worldwide that provide legit customer care jobs and also pay according to the industry standards. Some of the most notable companies that now offer high-paying customer care jobs are
- ACD Direct.
- Sutherland Global.
- AMBS Call Center.
Freelance marketplaces like Fiverr and Upwork also frequently offer high-paying customer care projects.
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This company focuses on delivering unmatched customer care experience for all its clients. So, you need to focus on your communication skills and customer handling qualities to shine in this job.
We hope that our in-depth Concentrix work from the home review will help you shape your future in the customer service industry.